Privacy Policy

Last updated: August 2026

Clara IT Solutions ("Clara IT," "we," "us") provides bilingual IT and security services to small businesses in the Greater Toronto Area. This page explains what information we collect when you use this website or submit a work order request, why we collect it, and how it's handled.

What we collect

When you submit the work order form on this site, we collect the information you provide directly:

• Your name
• Your email address
• Your phone number (if you choose to provide it — it's optional)
• The service you're interested in and any details you share about your situation

We don't collect this information through any other means, and we don't track your browsing activity on this site beyond what's described below.

Why we collect it

We use this information for exactly one purpose: to respond to your request, confirm scope and pricing, and schedule and deliver the service you're asking about. We don't use it for marketing lists, don't sell it, and don't share it with third parties except where strictly necessary to operate (see below).

How your submission is handled

Your submission is stored securely and used only to respond to your request. To deliver the confirmation email you receive after submitting the form, we use a reputable third-party email delivery service — your information is shared with that provider only for the purpose of sending that email, not for any other use.

Spam and security protection

This site uses a security verification tool on the work order form to prevent automated spam submissions. This tool may set a short-lived technical token as part of verifying that a real person is submitting the form. It is not used for advertising, cross-site tracking, or building a profile of your browsing activity — it exists solely to keep the form secure.

How long we keep your information

We retain work order submissions for up to 24 months from the date of submission. If a submission becomes an active or completed client engagement, we retain the related record for standard business recordkeeping purposes. Submissions that do not become an engagement are automatically deleted after 24 months. You may request earlier deletion at any time by contacting us, and we will comply within 30 days except where continued retention is legally required.

Your rights

You can ask us at any time what information we hold about you, request a correction, or ask us to delete it. Reach out using the contact details on the main site and we'll respond within a reasonable time.